FAQs

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Find the perfect caravan for your specific lifestyle and travel needs.

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Shipping & Import

Understand how our seamless international import process works.

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Warranty & Support

Comprehensive information about your Australian after-sales coverage.

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Side-by-side technical specification comparisons of our entire range.

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Detailed Answers

Select a category below to find specific information.

Buying Your Caravan

Are these high-quality caravans?

Yes, all our imported caravans undergo strict multi-stage quality control checks and are certified to meet comprehensive Australian Design Rules (ADR) standards before delivery.

Can I customise my caravan?

Absolutely! We offer flexible layout choices, suspension upgrades, premium solar packages, and various internal finish preferences customized to your style.

How do I choose the right model?

Our specialists analyze your towing vehicle capacity, expected terrains (on-road vs rugged off-road paths), and family sleeping capacity needs to guide you to the perfect selection.

Import Process Information

How long does the import process typically take?

The entire window from initial manufacturing approval to freight handling, customs clearance, and compliance modifications averages around 8 to 12 weeks.

Shipping & Logistics

Is marine transit insurance included?

Yes, comprehensive transit insurance protection coverage layer is fully unified within our standard ocean shipping rate options to completely protect your item.

Warranty Coverage

What does the Australian local warranty cover?

We supply full localized structural chassis warranty alongside specific internal component manufacturing structural warranty backups handled directly via our domestic service depots.

Customisation Options

Can I request off-grid lithium battery package upgrades?

Yes, custom upgrades include deep-cycle smart battery setups, integrated high-capacity invert systems, and roof-mounted solar configurations.

Technical Specifications

What braking system configuration comes standard?

Our trailer units leave assembly equipped with full electric drum braking configurations syncable to standard onboard vehicle controllers.

Why Import Through China Caravans?

Direct Pricing

Cut out the middleman and save up to 40% compared to local showroom prices by buying direct from the source.

Verified Manufacturers

We only partner with factories that meet our strict quality and ethical standards, vetted through years of cooperation.

Australian Support

Get the best of both worlds: international manufacturing with local Australian customer service and technical advice.

On-site Inspections

Our local team in China performs live video inspections of your unit during the build and before it ships.

Secure Shipping

We manage all logistics, from factory gates to customs clearance at your nearest Australian port.

Custom Mfg

Unlike generic imports, we offer full customisation on structural and aesthetic elements to fit your lifestyle.

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